Area Manager – Central London
Salary: £35,000–£39,000 per annum + Company Van
About The Role
We are looking for an experienced Area Manager to oversee the delivery of cleaning and soft facilities management services across a dedicated health and fitness account in Central London, covering 20+ sites.
This is a hands-on, field-based role where you will be responsible for maintaining high service standards, supporting site teams and building strong client relationships across a busy, multi-site operation.
As the account operates seven days a week, flexibility is essential. The role will involve regular weekend working and occasional six-day working weeks to support the needs of the operation. You will need to be comfortable managing a varied schedule and travelling between sites to ensure consistent service delivery.
Duties and Responsibilities
- Oversee the day-to-day delivery of cleaning services across multiple sites, ensuring contractual requirements and service standards are consistently met.
- Build and maintain strong working relationships with the client, acting as a key point of contact for operational matters.
- Carry out regular site visits and audits to monitor standards, identify areas for improvement and ensure agreed actions are completed.
- Lead, support and motivate cleaning teams, ensuring they have the guidance, resources and support needed to deliver a high-quality service.
- Monitor site performance, attendance and service delivery, addressing any issues promptly and in line with company procedures.
- Manage staffing and resource requirements across the area, working with Recruitment and Operations to support service continuity.
- Provide operational cover across a seven-day account, including regular weekend working and occasional six-day working weeks, ensuring sites remain fully supported.
- Monitor KPIs, SLAs and operational budgets, taking appropriate action where performance or costs fall below expectations.
- Identify opportunities to improve productivity, efficiency and overall service delivery.
- Respond to client concerns and operational issues, ensuring these are resolved professionally and within agreed timescales.
- Develop and implement improvement plans where standards or performance need to be addressed.
- Ensure compliance with all relevant health and safety, environmental, sustainability and quality standards.
- Work closely with Recruitment, HR, QSHE and other support teams to resolve issues and improve operational performance.
- Support the training, development and induction of colleagues, helping teams understand their responsibilities and deliver to the required standards.
- Support account retention and identify opportunities to improve the service provided to the client.
- Complete operational reporting and communicate performance, challenges and actions to the relevant stakeholders.
- Promote SBFM's values and maintain a professional, positive approach across all sites.
Qualifications and Skills
- Previous experience in an operational management role within facilities management, contract cleaning, hospitality or another service-led environment.
- Experience managing multiple sites and supporting teams across a geographically spread area.
- Strong client relationship and communication skills, with the ability to manage expectations and resolve issues effectively.
- Commercial awareness, including an understanding of budgets, cost control and productivity.
- Experience monitoring performance against KPIs, SLAs or other service standards.
- The ability to lead, motivate and support teams to achieve consistent results.
- Excellent organisational and problem-solving skills, with the ability to prioritise a varied workload.
- Good communication and reporting skills, with confidence engaging with colleagues at all levels.
- Competent using Microsoft Office and other relevant systems.
- A proactive, flexible and solutions-focused approach, with the ability to adapt to changing operational demands.
- Flexibility to work weekends and occasional six-day weeks in line with the needs of a seven-day operation.
- IOSH Managing Safely, or a willingness to work towards this qualification, would be advantageous.
- A full UK driving licence is essential due to the travel involved between sites.
What We Offer
- Salary of £35,000–£39,000 per annum.
- Company van.
- 20 days' annual leave plus bank holidays.
- Company pension scheme.
- Internal mentoring and development opportunities.
- Regular company events.
- Training and opportunities to develop your career within a growing business.
Commitment to SBFM Values
At SBFM, our values shape how we work, how we treat each other and how we deliver for our clients.
Be a Good Person: We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
Play as a Team: Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
Think Differently: We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
Make an Impact: It's all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.