Due to our continued growth, we are looking for a Regional Operations Manager to join our team, overseeing the delivery of soft FM services to our expanding client base within the London West and Cambridge Region.
This is a full time role, which will require regular travel to clients sites within the London West and Cambridge Region. Due to the nature of our business, there will be a requirement for flexibility on working hours. Some weekend work will be required as well as the potential for longer distance travel which could see overnight stays.
Duties and Responsibilities
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- Implementation of the company strategy to allow us to reach our objectives.
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- Review the financial forecasts and company targets.
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- Leading, motivating and effectively managing your people to allow the Company strategies and your objectives to be implemented and delivered.
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- Providing your people with clear job role and responsibilities, objectives and KPIs and regularly providing them with feedback on, and adequate reward for, their performance.
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- Effectively managing poor performance, taking guidance from HR. This may include taking disciplinary action where appropriate, in line with Company procedures.
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- Managing absence of direct reports in line with Company policies and procedures.
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- Communications regularly with your Region on business objectives, team performance and other relevant issues.
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- Ensuring that all direct and indirect reports are aware of their responsibilities regarding Health & Safety, Environmental, Sustainability and Quality policies.
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- Winning sufficient new business to meet budget targets and ensure that all resource is fully utilised.
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- Developing and maintaining strong relationships with clients, contract decision makers, staff and external bodies to aid business development and retention.
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- Attending customer meetings as required.
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- Developing the service offering in line with client requirements, responding to client concerns and implementing corrective / preventative action when required.
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- Continually improving the gross profitability of your Region by implementing and maintaining effective estimating, project management and cost control process and procedures.
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- Ensuring all projects meet or exceed financial targets, putting plans in place to address any potential shortfalls.
- Escalating commercial issues to the Managing Directors where appropriate.
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- Demonstrating within their sphere of control a proactive approach to compliance with legislative requirements and the standards achieved and maintained by the business.
- Ensuring organisational arrangements are suitable and sufficient and communicated throughout the areas of the business for which they have responsibility.
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- Establishing in conjunction with health and safety manager a programme of training for all line managers and operatives to ensure that they have the skills, knowledge and experience for the roles and tasks for which they are given.
- Ensure that the allocated Projects/ Operations Director has the resources to meet legislative requirements and contractual obligations applicable to this project.
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- Establish ongoing support and liaison with the health and safety team to ensure that the entire project team have the necessary support for preparing this Management Health and Safety Plan, planning the works and monitoring the project throughout the construction phase.
Qualifications and Skills
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- Full Drivers Licence
- Experience in successfully managing a large team delivering high value turnover contracts
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- Knowledge of applying Health and Safety rules and requirements.
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- PC literate with a working knowledge of Microsoft office.
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- Experience of commercial management and reporting on WIP.
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- IOSH Managing Safely qualification or Site Manager Safety Course, desirable but not essential
In return we offer
- Company vehicle or Car Allowance
- 28 days annual leave (inc Bank Holidays)
- Pension Scheme
- Access to Bravo Benefits (Healthcare, Retail and Leisure Discounts)
- Employee Assistance Scheme
- Continued learning and development initiatives via SBFM Learn and internal training function
- Internal mentoring scheme
- Regular Company events and initiatives
Commitment to SBFM Values
We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
Community and communication is everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
We encourage a growth mindset, everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win.
Our company recognises and values the enriching benefits equality, diversity and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled and neuro-diverse groups to apply for our vacancies. Our aim is to nurture happy teams who learn from and inspire each other and we believe diversity is key to achieving this goal.